Great from start to finish! Salesman Steve Ockerman showed up for initial appointment at the scheduled time, was not pushy, answered all questions that came up in a prompt manner after initial visit. Mick was great when he came to do the final measure and was very informative in explaining what needed to be completed by me before installation.Once windows were ordered they came in within the time period we were given. Suzanne was great in giving us updates and installation dates, answered questions when asked promptly. We had 2 crews for installation, one for all 5 doors and one for the 27 windows. Robin , Rook, Navin, Andrew, & Ruash were all very professional, Polite and cleaned up after installing every window or door. I think we had the A team from start to finish. Very happy with everything! FAS, their employees, products they sell ( we had windows, sliders & front doors) from 3 different manufacturers and the price we paid for the quality! Great experience and happy to refer them in the future.