Our Reviews

    4.6
    Based on 570 reviews
    Roger Corriveau
    Roger C.
    19:05 21 Jan 22
    Courteous, professional staff with a high degree of knowledge and experience. Top notch! I would and have recommended FAS without reservation. Roger Corriveau, Winter Park Gardens, WP.
    jose torres
    jose T.
    16:52 21 Jan 22
    Crystal Cook
    Crystal C.
    12:46 20 Jan 22
    Best experience from start to finish. I truly feel like FAS cares and put our needs first. Quick to respond and put our minds at ease with any concern we had. Thank you!
    Crystal Anderson
    Crystal A.
    12:42 20 Jan 22
    Steven Benoit
    Steven B.
    02:10 20 Jan 22
    Amy Caraway
    Amy C.
    14:52 19 Jan 22
    Ryan and Chris of FAS: you guys are artists in what you do. Attention to detail and so professional, you provided me the best service! Thanks for my beautiful windows!
    Todd Stallings
    Todd S.
    11:50 19 Jan 22
    Al Viglione
    Al V.
    11:28 15 Jan 22
    Coy Byrd
    Coy B.
    20:46 13 Jan 22
    Mr. Ryan came out and was amazing. Not only did he show up on time, which seems to be an issue with most companies, he was able to fix my hardware problems. While on site he was able to diagnose a problem with my screen door rollers and was able to use my warranty to get them ordered to be replaced. Thank you FAS and Ryan.
    James Peterson
    James P.
    23:04 12 Jan 22
    I can honestly say that the responsiveness and professionalism that Ryan demonstrated with me today was exceptional! I have had many negative service related experiences in the past. Ryan has restored my confidence in FAS! Great Job!!!
    Ken Pratt
    Ken P.
    15:31 19 Dec 21
    We’ve had a great experience with FAS Windows. The sales person was incredibly knowledgeable and helped us pick out what was right for our house. The installers did a great job and even cleaned up after themselves (added bonus). But I was surprised to learn that there was a post installation final service. They set up the time and Ryan came to do our final service. Ryan was great. He was about half way through the final service and discovered that we need a different covering. He explained it all to me. And scheduled another time to come, finish, and even do a final window cleaning. I was amazed. We are so glad we selected FAS to do our windows and will likely do other window replacements with them.
    Jeff Manning
    Jeff M.
    20:19 16 Dec 21
    We had some sliders installed by FAS. The whole process was great and would recommend. Recently our dog ran through and busted out the screen. They sent a repair tech out (Ryan) who did a great job. Just like with the install he was on time, fast, clean and courteous.
    Jorg Heyer
    Jorg H.
    14:41 11 Dec 21
    Had 2 patio sliding doors installed and Ryan came out after the final inspection by the County. He ensured everything was working well and installed the final trim. Happy to recommend FAS for window replacement.
    Montague’s “Drag0nstar” Bistro
    Montague’s “Drag0nstar” B.
    14:40 08 Dec 21
    Beautiful strong functional windows that met our expectations and Ryan and Chris were highly proficient, knowledgeable, friendly and very professional. They worked very efficiently as a team and we were highly impressed. Would definitely recommend this company to friends and neighbors (and have already done so)
    jason hernandez
    jason H.
    17:48 03 Dec 21
    We are extremely happy with our new windows and sliders from FAS Windows and Doors. From the quality of materials to the hard work and professionalism of its staff. Both Ryan and Chris did an exceptional job. We couldn't be happier and we highly recommend FAS.
    James Little
    James L.
    22:28 01 Dec 21
    Update: Had an issue with my window not opening after I took it out to clean and put it back in. Called FAS, and within a few hours Ryan came out and took care of the problem in short order. The service after the sale (installed 2 years ago) was great!!Thanks Ryan, Thanks FAS.. glad I went with you guys.Service is great! Windows installed earlier than expected..had small issues as with any large project... Not a problem with getting it taken care of. Always answer e-mail and calls returned, good service is hard to find these days. Believe me I've had more than my share of bad experiences and bad service with getting jobs done... GLAD we chose FAS. They were not the least expensive, but we got that back in service... Wow no headaches or stress.worth the little extra to us...Thanks FAS.
    Jeanne Pitchford
    Jeanne P.
    19:36 01 Dec 21
    Kathleen Mccarthy
    Kathleen M.
    21:21 04 Nov 21
    Carolyn Ward
    Carolyn W.
    13:36 02 Nov 21
    Ryan and Chris just left my house after doing a window replacement. What a great company to work with! Ryan had been here before to replace some of the same windows years ago. How nice that he remembered being here! Great team, very professional and pleasant. LOVE FAS!
    Clint Buczkowski
    Clint B.
    16:57 29 Oct 21
    Daniel is a customer service rock star. FAS is truly a great company who provides outstanding service. We had window leaks which compromised the window, and Daniel was sent out to identify the issue. He realized it was a defective frame and ordered a new window and fame. This was all done through their warranty, with no haggling!
    John Myers
    John M.
    19:13 27 Oct 21
    I'm surprised I haven't left a review of FAS sooner. My wife and I had had our windows and French Doors replaced by FAS about two years ago after seeing them at the Florida Home & Garden show. Living in FL we wanted something hurricane proof so we didn't have to hang panels multiple times a season.Great quality product and professional service. Both pre and post installation. After about a year we noticed some settling of the house/door frame on the french doors preventing the doors from latching (but could deadbolt). This wasn't an installation problem but is because the house is a 70+ year old post-war build. FAS came out and made adjustments and the door is like new.Since then we've replaced the back door as well and now all entrances are protected, insulated, and QUIET. My wife and I live close to the Orlando Executive Airport. While the air traffic noise isn't as bad as being near MCO, we can tell the difference and our home is noticably cooler.While I'm not saying any other window vendor out there is necessarily better or worse, I can say that I am extremely happy with both the products and service provided by FAS.Thank you!
    Peter Crenshaw
    Peter C.
    13:29 10 Sep 21
    Ryan and Chris communicated exceptionally well so that we knew when to expect them and determined the cause of our issue extremely fast. They were professional and went out of their way to ensure a great experience. They came to work on a door that has started to squeak when operating but also walked me through how to maintain our windows that FAS previously installed. Fantastic company, exceptional customer service and phenomenal technicians.
    Pat Chamberlain
    Pat C.
    03:16 10 Sep 21
    We had an issue with our master bathroom arch window. FAS was very prompt to respond. Ryan, our technician fixed the problem very quickly. He was kind and respectful of our needs and very knowledgeable.
    Bill Chamberlain
    Bill C.
    00:44 10 Sep 21
    We have known Ryan for many years, from installation to returns for “bleeding”seals. He is always prompt, knowledgeable and very courteous. Quite a perfectionist. He understands the value of good customer relations.
    Thomas Moran
    Thomas M.
    13:39 02 Sep 21
    Ryan and Chris did a great job today. Thanks
    J Richardson
    J R.
    12:27 01 Sep 21
    Great service techs, very knowledgeable and professional
    Wally Powers
    Wally P.
    14:09 24 Aug 21
    Ryan was very personable and solved our issues. Very knowledgeable.
    Beth Shaffer
    Beth S.
    01:46 06 Aug 21
    We have had alot of construction going on at our condo and alot of mixed experiences as a result. Have to say that FAS was definitely the bright star in this mix. They arrived on time, did what was supposed to be done and cleaned up after themselves. I highly recommend this company.
    gwen
    gwen
    14:16 30 Jul 21
    Installation went well on March 27. . However they installed two damaged screens. I've made numerous phone calls over the last 4 months and was told the screens were ordered, then the "system closed the order" , then reordered.Today Ryan and Skylar came out replaced my screens , they could not have been more professional or personable. I will use the company again.
    Kim Sroka
    Kim S.
    19:54 29 Jul 21
    Ronald Lynn
    Ronald L.
    10:34 27 Jul 21
    Ryan called to see if he could come earlier than scheduled which was super with us. The repairs were done quickly with no mess. He was bright and cheerful, ready to address any questions or concerns.
    Ginger Lee
    Ginger L.
    20:51 24 Jul 21
    Ryan was amazing. He showed up on time and installed my sliding glass door screen. I had a few other questions that he answered. Overall great experience with this company.
    Deborah Ransom
    Deborah R.
    22:00 23 Jul 21
    Christine Neeld
    Christine N.
    17:31 07 Jul 21
    Ryan is a great service tech and goes above and beyond what needs to be done
    Doug Massey
    Doug M.
    14:01 30 Jun 21
    Teresa DeSoto
    Teresa D.
    11:02 16 Jun 21
    Marla Sablyak
    Marla S.
    14:17 11 Jun 21
    FAS Sales Consultant Jason Miller was hands down the most professional and knowledgable consultant I met with out of the 6 other companies I received a quote from. He provided me with so much information that I ended up having questions for other companies that they could not answer or did not know much about. This is a huge financial decision for homeowners and a company who has consultants who are not pushy, are not afraid to give you the good and the bad, and who want you to be as informed as possible is a huge need. If you are going to get quotes book FAS first, everything else will be pushy and unimpressive at best. There was no sales script from Jason just a genuine desire to see if FAS could give us what we were looking for. Trust me Im an avid researcher and they are hands down the company to go with!
    kay matin
    kay M.
    13:25 11 Jun 21
    From our initial meeting with our salesman Jason, to the install by DuJon and his team, it's been a great experience. We are very pleased with the service we received from Michelle and the office team also. Our new sliding doors and window will help keep the sun and sounds from our home and they are pretty, too!
    Robert Thomas
    Robert T.
    15:51 09 Jun 21
    Ryan and John did a fantastic job replacing a window and cleaning up caulk on other prior installed windows. I am completely satisfied with the FAS warranty system and their techs
    Donna DeLany
    Donna D.
    13:17 09 Jun 21
    We had a wonderful experience with this company. The sales people were always available to answer any questions. They were very professional and courteous and kind. This was a big project, 37 single pane windows were replaced with high quality, double pane Simonton windows. We also had set of triple slider doors replaced with a pair of high quality PPG double slider doors. Our house is 18 years old and the windows were in terrible shape. What a difference these new windows have made to the outside appearance of our home! They look fabulous! The installer, Matt, did a fabulous job!! He showed up when he said he would. He worked so hard and non stop! He did an amazing job and we could not be happier! My husband and I highly recommend using this company if you are in the market for high quality windows and doors and the staff is awesome too! Thank you so much Dave Meyer, Suzie, Matt and Doug!
    isaac ramon
    isaac R.
    12:36 06 Jun 21
    The whole process with FAS was extremely easy. The initial consultation was very informative and the installation was flawless. William C and his partner came in, informed us which windows they would do first, changed out the window and thoroughly cleaned up after themselves. When they were done, FAS immediately contacted us to ensure everything went well with the installation. We are very satisfied with our service from FAS.
    Dan LaMay
    Dan L.
    20:19 05 Jun 21
    Jim
    Jim
    18:38 02 Jun 21
    While there were a few communication issues upfront, Ryan, service rep, took responsibility and made things right. The installers, William and Carlos, we’re professional, courteous, clean and very thorough. The windows are absolutely gorgeous.
    Marita Cooper
    Marita C.
    22:16 28 May 21
    Thank you very much Ryan! I appreciate you were on time and fixed the issue with ease. Ty for taking time to be sure that was done properly. I love my doors from FAS snd the fact that when I need a minor repair the company tries to accommodate my request. Your secretary staff are so patient too! They sure sent just the right person to do the job! Once again thank you very much. Now I won’t have to be dealing with issues! Marita Cooper
    tom magee
    tom M.
    17:25 24 May 21
    Dave Moreau
    Dave M.
    20:13 17 May 21
    We have loved the windows for heat and sound insulation. After 9 years one of them needed repair for the lifting mechanism. Ryan came out and replaced the mechanism in less than 30 minutes. He was a pleasure to deal with. Thanks Ryan!
    Freddy
    Freddy
    20:22 14 May 21
    Ryan from FAS arrived early and serviced our door. He was knowledgeable, professional, and friendly. Highly recommend this company. They do an excellent job and stand behind their products.
    Anabela Medina
    Anabela M.
    13:46 12 May 21
    We love our new windows and both our original installer, and the tech that replaced parts for us today, Ryan Griffin, were courteous and professional!
    J Moore
    J M.
    16:57 11 May 21
    Ryan came out to service my FAS windows. He was polite and professional and he went above and beyond to make sure even the most minor issues were addressed. Service like Ryan's makes me happy I chose FAS replacement windows. Thanks Ryan!
    Benjamin Osborn
    Benjamin O.
    23:33 07 May 21
    Ryan and Charlie with FAS repaired our window. They were very professional and left the place looking better than when they arrived. Highly recommend!
    4.4
    Based on 90 reviews
    Sian Mink
    Sian M.
    01:12 21 Jan 22
    James was very communicative and professional at all stages of the appointment, and clearly knows his stuff.
    Lynne Smith
    Lynne S.
    18:44 30 Sep 21
    I would highly recommend this company for window replacements. They are professional, friendly, on time, great customer service and the windows I received are excellent quality.
    R W
    R W
    20:47 27 Jul 21
    We had our windows replaced by FAS and they did an excellent job. One large window cracked twice (manufacturing defect) FAS stood behind the work going way beyond what was expected. In our opinion FAS should be your “go to” for doors and windows…sounds like a commercial…professionals!! Thank you!
    Barbara Weiss
    Barbara W.
    19:43 14 May 21
    A May 2021 update of the first, initial review - The windows have held up well. Needed a minor repair, which James C., carried out today. He also inspected and 'tuned up' the other windows and gave some good tips and advice. Very appreciative of his expertise and FAS' product and service. Thank you.The new windows are not only better quality and appearance, more energy efficient, wind resistant, noise reducing, easier to use and clean, but also, the installers, Grecko and his colleagues, were very professional, courteous, and friendly. Couldn't ask for more. Glad we 'followed the ratings' and went with FAS Windows & Doors.
    Paul Diaz
    Paul D.
    16:45 11 May 21
    I had a 5 star experience with FAS when they installed several doors a couple years ago. I called today (5/11) because one of the doors was jammed. Even though they had their service schedule full through end of June, one of their technicians, James, was 20 mins away and made an unscheduled stop to fix my door. James was quick and professional. Fixed the issue and made sure I was happy with the repair before he left. Not only does FAS have excellent products and installation but they’re support afterwards is top notch. Highly recommend this company.
    M Clukey
    M C.
    19:40 15 Apr 21
    James called prior to his arrival, arrived on time and performed the task in a professional, focused, neat and courteous manner. It was a pleasure having him as our service technician.
    Judy Ann
    Judy A.
    23:23 14 Apr 21
    We needed a repair on a door we put in a few years ago. James was absolutely amazing. He was professional, knowledgeable and his work was top quality. Highly recommend him.
    Chester Williams
    Chester W.
    15:19 12 Apr 21
    My experience with FAS was great customer service. The young man James that came out a year later to do some repairs ,was extremely helpful in explaining what and how he was going to do everything was exceptional.
    Steve Zendegui
    Steve Z.
    19:36 08 Apr 21
    Service was performed well. Technician was on time and very courteous. He took time to explain why he was doing certain things and gave me some contact info for parts to repair the sliding screen doors.
    silvina lamoureux
    silvina L.
    06:38 12 Mar 21
    Peter
    Peter
    18:58 11 Mar 21
    We went with FAS because we were able to speak with people that were previous customers. We heard nothing but excellent reviews. Our install (All our home’s windows) is all complete now and we couldn’t be happier. Everyone we’ve dealt with at FAS has been great, quality and customer service is their priority. If you need new windows, you will not be disappointed with this company. Even the county inspector told us the job and product was top notch. Now we’re ready for hurricane season!
    Michael Niezgoda
    Michael N.
    18:38 11 Mar 21
    James was on time and courteous, and made the door repairs in a timely manner. He also made adjustments to the door which vastly improved ease of locking and use.
    Meghan Petrofsky
    Meghan P.
    22:30 01 Mar 21
    Excellent service every step of the way: the professionalism and workmanship of everyone on our project was outstanding. Anthony, Justin, and James are all true professionals and their work is excellent. Rod and also Lara in the office were both so helpful in the ordering and production process. Planning to use FAS for future door and window replacements on my home.
    Cary Ortiz
    Cary O.
    17:59 17 Feb 21
    James came before the inspection and also post inspection of the windows and slider. He did an amazing job!! He also went out of his way to tighten our front door. That was not part of the scope of his work but he did it!! Kudos to James and Lauren at the office as well!!
    Mary Kay Baker
    Mary Kay B.
    00:37 12 Feb 21
    I purchased my sliding glass doors and 2 windows about 5 years ago. What a difference it has made in my condo. Unfortunately I broke one of the wheels off my sliding screen door and accidentally bent one of my window screens. When I called for service I didn’t know what to expect. Well I couldn’t have been happier. The technician replaced the broken wheel assembly and took the time to show me how to properly make adjustments if I need to in the future. He also ordered a replacement for my broken screen.I appreciate his professionalism and he was just pleasant to work with.Thank you for such great service.!
    Barb Dean
    Barb D.
    19:39 28 Jan 21
    James was wonderful! He not only reinstalled our 2 windows but also took the time to make sure the one window moved more smoothly than before. He didn’t have to do that and I appreciate him taking the extra time to ensure our window worked properly. Very professional.
    Michale hall
    Michale H.
    00:14 03 Jan 21
    Looking for sound proof and storm windows! Hope they can deliver!
    Clyde Keller
    Clyde K.
    21:11 02 Dec 20
    James was truly a welcome change he arrived on time and took care of business quickly and efficiently
    Angie Stieren
    Angie S.
    22:06 18 Nov 20
    The service technician, James, called to let me know ow he was on his way. He was on time and was persistent in diagnosing the problem with my sliding door and one of my windows and then fixing the problems. James was personable and efficient.
    Christine Fontenot
    Christine F.
    18:45 16 Oct 20
    Kim Mark Boyd
    Kim Mark B.
    19:02 29 May 20
    James was very knowledgeable, courteous and professional.
    Lawrence Hall
    Lawrence H.
    00:32 15 May 20
    Door seal work was excellent. Tecnician was very courteous and explained key information with us. Door repair lock adjustment initially worked; but when we opened door after technician left door would not lock at all.. Possibly needs new lock.
    Young Chung-Hall
    Young C.
    18:23 14 May 20
    Craig Heinrichs
    Craig H.
    20:23 08 Apr 20
    Quality door. Good company. Thanks to Amanda for all the follow up. James also did a great job.
    Patricia Reyes
    Patricia R.
    13:59 18 Mar 20
    Paid attention to details and completed the job to our satisfaction. Excellent work ethic.
    Tim Murphy
    Tim M.
    22:04 16 Mar 20
    Sergiy Murashkin
    Sergiy M.
    00:57 10 Mar 20
    Five stars. Thanks.
    Chris Munyon
    Chris M.
    17:14 09 Mar 20
    James did a great job!! Very professional and knowledgeable.
    Mary Jo Weaver
    Mary Jo W.
    11:01 02 Mar 20
    James was excellent from start to finish. He arrived promptly, went right to work doing my window finishing work, and was polite and courteous the whole time. I would highly recommend this company to anyone needing new windows and especially James and staff like him who makes the customer comfortable and happy.
    Cindy Lee
    Cindy L.
    18:13 27 Feb 20
    W Bailey
    W B.
    17:12 20 Feb 20
    I'm very impressed with James, the service tech. He was on time and quickly fixed our screen with a penknife while waiting for Josh to bring the part to fix our window. Now that you have a very good Tampa area tech, I look forward to even better service. I wish we didn't have to wait so long to get small parts like the roller used to fix our window.
    Don Shockley
    Don S.
    18:17 19 Feb 20
    James went above and beyond with matchingthe existing grout with the new.He did a good job with clean up and explaininghow long the grout would take to dry.He did a great job and was very thorough.Don Shockley
    Ed Glickman
    Ed G.
    14:40 14 Feb 20
    The installers were 👍
    Thomas Cunningham
    Thomas C.
    23:22 05 Dec 19
    Amanda Bragg
    Amanda B.
    13:33 22 Nov 19
    Richard Gonlin
    Richard G.
    22:00 16 Sep 19
    There are so many choices for new windows and we weren't sure who to trust. After shopping around we decided to use FAS Windows & Doors. Everyone we met from the sales rep, Dan, to the final measurements with Jason, were so professional and top notch. But that's the easy part!How and when would they be installed? We start getting calls from the coordinator Elizabeth who was so customer friendly and accommodating.She schedules the installers a few weeks later and Ray arrives with beautiful PGT windows and does an incredible job. The windows fit perfectly and Ray was technical and exact in his install. And maybe Ray was the most polite workman we have had at our house!Sounds too good to be true but these guys (and Elizabeth) are very good at what they do. We enjoy the windows every day.Rich and Karen on Tierra Verde
    Jeremiah Watford
    Jeremiah W.
    19:56 14 Sep 19
    William Key
    William K.
    20:10 13 Sep 19
    This has been a great experience. The installers were professional, friendly, knowledgeable, and quick. All appointments were on time and very professional. The home owner's association approval process was quick and easy because FAS provided all requested designs and needed permits.In fact, the design of the windows were so good, my homeowner's association is going to recommend FAS to any other home owner's in my building looking to replace their windows.The product has been as described and has made a huge difference in the quality of my home.I could not be more pleased. Thank you to everyone at FAS.
    miguel rodriguez
    miguel R.
    17:19 22 Aug 19
    Nices coustomer services
    Mary Zarate
    Mary Z.
    00:46 11 Jun 19
    Ray was very professional and I felt at ease having him in my home. He works extremely hard and cleans up everything when the job is complete.Ray is well mannered and polite, answering all my questions in full. I would recommend FAS for the windows, because they are beautiful, but most importantly because of the professional staff. Have a blessed day.
    John Pitton
    John P.
    13:38 05 Jun 19
    Too often people are quick to criticize and complain but seldom take the time to compliment and praise. I want you to know how appreciative I am that Greko and Victor installed my new windows. From day one both Greko and Victor were courteous and professional. I was greeted each morning with enthusiasm and a smile. Their work is meticulous and thorough. In today’s world, old style craftsmanship and pride are bygone traits, but both Greko and Victor exhibit the traits of pride of workmanship, expertise and competence. They both care about what they do and how they do it. I can honestly say I miss them after having spent seven (7) days together.I cannot express how thankful I am that Greko and Victor installed my windows. Your company is very fortunate to have such competent, thorough, meticulous, and professional employees. I suggest you give them both a raise.Sincerely,John Pitton
    Chandra Wielatz
    Chandra W.
    21:28 29 May 19
    Arlene Vazquez
    Arlene V.
    23:32 27 May 19
    FAS provide an excellent service making the whole process from placing the order to the installation a professional, easy and organized one. Ray, the installer,was nice and he did a neat, clean and perfect job. The CWS 6100 is a beautiful window with all the great features like heat reduction, strong doble laminated glass to protect from impact, easy to operate and the most important benefit the noise reduction. I practically live next to a noisy highway, my backyard neighbor,  so the reduction of noise was considerably great.

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