Our Reviews

Based on 257 reviews
Shirley Tarman
Shirley T.
23:00 04 Dec 20
Ryan Griffin with FAS came out to service my Windows. I so appreciate the professionalism and promptness he displayed as he thoroughly listen to what my issues were and went over all the details of the explanation for my problems. His passion for the work he does is very evident. Thank you Ryan!
Sandy Díaz
Sandy D.
03:10 22 Aug 20
The team came back and did great job with doors and window! Terry and Parish have amazing coroner service. Thank you FAS
Debbie Zaffran
Debbie Z.
13:42 15 Jul 20
After MUCH research we chose FAS Windows & Doors to replace all of our doors and windows. We visited the showroom off Fairbanks and was very pleased with the assortment of options available of windows, sliding glass doors, exterior front doors as well as hardware options. We were greeted by Franco who is extremely knowledgeable and very well versed in each product offered by FAS. We were very happy with the quality of the products offered at FAS as well. We were also very happy with the FAS installation team! Matt and Brandon were very professional, knowledgeable and capable. We have an older home that had a few challenges but they were able to problem solve and resolve these challenges very quickly and was able to complete our install slightly ahead of schedule.FAS' service team is just awesome as well! Ryan, Josh and Parrish are just the best! They take extreme pride in providing THE best customer service and customer experience! Ryan will ensure that the job is done to your satisfaction and his attention to detail is admirable. Ryan was excellent in addressing any and all of our questions and concerns. He made sure to communicate any needs or concerns to the FAS office. Ryan was the lead on the follow up team for any issues that needed to be resolved so he was already familiar with the task that needed to be performed. When our job was completed Ryan made sure to give us his business card with his office and cell phone number with the assurance if we ever had any questions or concerns not to hesitate to give him a call. He also gave us Josh's business card just for good measure. THAT is customer service!FAS' office team was also very professional and courteous. They were very accommodating and worked with our schedules when a service call was necessary.All in all I just can't say enough good things about our experience with FAS Windows & Doors. If you are looking to upgrade the windows and/or doors in your home, do yourself a favor and give them a call!
Wanda Neering
Wanda N.
11:41 09 Jun 20
Josh and Parrish were on time, professional and definitely knew their job. Thanks for sending them out.
Curran Merrigan
Curran M.
13:07 08 Jun 20
FAS works to match any quote that you receive from their competitors so you know you are getting the best price out there. The sliding glass door we got replaced by them looks great! We are very happy with the product and service we received.
Miriam Ritter
Miriam R.
23:10 05 Jun 20
Overall great customer service! We received a very kind and thorough analysis of repairs that will be conducted.
Christopher Piacenti
Christopher P.
15:22 04 Jun 20
Ryan and Josh did a fantastic job. Professional and pleasant during the repair visit today. Definitely earned a five star review.
Claudia Calienes
Claudia C.
15:14 04 Jun 20
Amazing service from Ryan and Josh!! They were very polite and professional during the entire visit. They kept us informed while they worked and left their work area spotless. Good job FAS for hiring model employees and exceeding our expectations!
Mark Swanson
Mark S.
00:55 04 Jun 20
Quick and easy. Took no time at all. He also discovered that my window frames needed to be lubricated to work easier. I appreciated the help and will certainly make it a point to do business with the company in the future.
Michelle Conner
Michelle C.
21:42 01 Jun 20
Young man was very courteous Well mannered. He did a great job
brenda albern
brenda A.
15:00 29 May 20
Ryan and Josh , very friendly. They were here on time, in fact early! Work was done quick, I like that😄
Ann Rorabaugh
Ann R.
14:07 29 May 20
Thanks to Ryan and Josh for their work today to replace a panel on my sliding patio door. They were courteous, quick, pleasant and professional. And the door sparkled when they were done! During a difficult time they worked quickly and at a distance that was appreciated. Thanks to them both.
Gloria Arencibia
Gloria A.
00:13 29 May 20
Josh and Ryan were the 2 technicians that were here today. Both were extremely professional, courteous and helpful. They were very respectful of my home and I noticed that they were careful of where they placed their tools not to scar and dirty my hardwood floors.I would certainly rate both gentlemen with a Plus 10. And if in the future I need repairs to either the sliders or windows, I will request them.Thank youGloria Arencibia
David McCain
David M.
20:01 27 May 20
They did a great job replacing my windows. I would highly recommend this company.
Angelo Rauso
Angelo R.
17:31 27 May 20
Tremendous work by the installation team. They were fast, courteous, skilled and cleaned up remarkably. The quality of the sliders is fantastic.We are extremely pleased with our choice of FAS.
Dorothy Anthony
Dorothy A.
13:13 22 May 20
Ryan and Josh were prompt and efficient. They are knowledgeable of their trade and a great representation for FAS with the customer. I look forward to working with them again.
James Homan
James H.
13:58 21 May 20
Josh and Ryan were on time, polite, and very knowledgeable about FAS products. They were patient and successfully solved a sliding door problem. Also they took note of some sliding screen problems and have ordered the necessary parts. I highly recommend them.Dave Homan
Patrice Hill
Patrice H.
20:02 20 May 20
Great service and really friendly. They left everything spotless.
Angela Saunders
Angela S.
01:20 20 May 20
Here's what I can say about FAS I had the windows replaced in my home five years ago along with the sliding glass door. I had two window screens and a sliding glass door screen torn. I called the office at FAS and they sent out service tech Josh the very next day. He was on time and very polite and kind. He rescreened all my screens and they turned out perfect. He went above and beyond by checking all of my windows. He also adjusted my sliding glass door it locks and rolls very easily and smooth. I was very impressed and happy with my service. Not only did he fix my windows and my door for me but he also went out of his way to help my son fix his flat tire on his bicycle. He was very respectful and kind an knowledgable. a I really appreciate your services and I would recommend you to any of my friends and neighbors Josh is Gods gift to customer service.
MaryStuart Vidrine
MaryStuart V.
16:47 18 May 20
Ryan, Josh and Parrish did a great job with my windows! They were very professional and helpful! They worked quickly, cleaned up after themselves and walked me through with a summary on the next steps! Great guys and FAS is a great company!
Andre Vidrine
Andre V.
16:09 18 May 20
The team at FAS was absolutely amazing. They were extremely professional and did not trash up the premise like a lot of vendors. Having been a professional homebuilder, my standards are pretty high, but I was pleasantly surprised.Shout out to Ryan Griffin, Josh Rhodes, Parrish Posey - thank you guys, great job.Andre Vidrine
Joey Colarulo
Joey C.
15:51 15 May 20
James and josh were excellent. Great service, on time and done as promised. Very happy w their service and professionalism.
John Willome
John W.
13:05 15 May 20
Ryan Griffin came to complete the finishing touches on our Windows today. He did a great job and left us with some valuable tips on how to operate and maintain our FAS windows. Thank you Ryan.
rob castellucci
rob C.
23:28 14 May 20
FAS has mastered the customer experience. From the minute we welcomed FAS sales into our home to the minute the installation crew briefed us on our new windows and door, FAS kept us informed, exceeded our expectations, and delivered a complete professional experience and product. Thank you FAS
Vincent Beatty
Vincent B.
15:03 14 May 20
Ryan and Josh came out this morning we’re on time , very professional , And courteous. These gentleman absolutely provided us with premier service . If we could give them 10 stars we absolutely would . We will highly recommend FAS to all of our friends , family , and neighbors . These two young men went above and beyond for all of our needs and will be asking for them if any future issues arise.
Robert Lamar
Robert L.
11:37 14 May 20
Kay Kay
Kay K.
18:56 13 May 20
Window replacement was fast, efficient and pleasant. We will be ordering more windows from this company.
Rebecca Slavin
Rebecca S.
16:12 13 May 20
FAS has been great from sales to installation. They kept me advised of progress on my order and installed our windows as promised. Our installer , Mike, was professional and friendly. The job site was cleaned daily and he arrived right on time. We can’t say enough about Suzie and her knowledge and friendly updates on our order.
Julie Combs
Julie C.
13:48 12 May 20
Ryan and Josh were excellent!Above and beyond service that ensured on time support, I was kept informed of their work and everything operated right.
Tara Lamb
Tara L.
17:27 11 May 20
Ryan Griffin did a great job. He fixed one door that was sticking and hard to open/close. It works GREAT now! He also fixed three doors that were not locking all the way. We are very happy with the time he put in to make these corrections.
Vicki H
Vicki H
12:33 09 May 20
Great from start to finish! Salesman Steve Ockerman showed up for initial appointment at the scheduled time, was not pushy, answered all questions that came up in a prompt manner after initial visit. Mick was great when he came to do the final measure and was very informative in explaining what needed to be completed by me before installation.Once windows were ordered they came in within the time period we were given. Suzanne was great in giving us updates and installation dates, answered questions when asked promptly.We had 2 crews for installation, one for all 5 doors and one for the 27 windows. Robin , Rook, Navin, Andrew, & Ruash were all very professional, Polite and cleaned up after installing every window or door. I think we had the A team from start to finish.Very happy with everything! FAS, their employees, products they sell ( we had windows, sliders & front doors) from 3 different manufacturers and the price we paid for the quality! Great experience and happy to refer them in the future.
Jacqueline Frederici
Jacqueline F.
18:21 08 May 20
We had a great experience with our window install a few months back & there were a few outstanding items that had been delayed due to Covid-19. Although, today Ryan came & took care of everything. He was timely & professional. Overall I have no complaints with FAS from Roger our sales guy to the install to today with Ryan, I have been overly pleased with our 2nd experience with this company. I highly recommend & would use them for any future properties.
Lynn Naylor
Lynn N.
22:48 05 May 20
From the selection of doors to the install everything was terrific! We thank Philip and Matt for excellent service.
Casey Shumaker
Casey S.
14:41 01 May 20
Mainak Patel
Mainak P.
15:00 28 Apr 20
Stephen Hansen
Stephen H.
18:32 27 Apr 20
Techs (already forgot their names) were just great. Were on time, professional and courteous. They fixed the problem with my window with ease. I would highly recommend FAS for any of your window and door needs. They installed brand new windows and doors on my house 10 years ago and my wife and I could not be happier.
Adrian Kunkel
Adrian K.
18:49 24 Apr 20
Gene Stuckey
Gene S.
18:19 24 Apr 20
Ryan and Josh did a great job replacing windows. Also fixed the front door to the house.Thanks a lot!!!
Scott Thomas
Scott T.
14:33 23 Apr 20
DJ Feguson was absolutely great through our sales, purchase delivery, installation and punch list.The installation team did a fantastic job with all windows with the exception of one window which they got in a hurry and smeared caulking all over areas of the window that did not need it.The punch list crew Ryan and team member came out and were perfectionist to clean up the caulking and plug the tap con holes.Overall I give the benefit of the doubt on a 4.5 star rating due to caulking but could not submit 4.5 stars. need a little improvement from the installation caulking. Great Company and fabulous windows PTG and Simonton.Thanks FAS
Manuel Steven Farber
Manuel Steven F.
21:07 16 Apr 20
The technicians, Josh and James,called 15 minutes before arrival and arrived on time. They were friendly and professional. They assessed the job and performed the replacement proficiently and speedily and in addition cleaned not only their work area but the sliding adjacent doors and window and ensured that everything was working appropriately.The work was to my satisfaction and they exceeded my expectations.
Gregory Kidd
Gregory K.
20:57 14 Apr 20
Josh came today and replaced our front door handle assembly. The old one had changed color and the finish was coming off. Josh did a great job and is an asset to FAS. Thanks
Darrol Lockhart
Darrol L.
19:27 14 Apr 20
This installation of 4 windows was the 2nd installation that FAS Windows and Doors did for us. The windows we chose to have installed are the Custom Window Systems Co. vinyl frame, double pane insulated sash windows. The installer did a very good job, had all the tools, knowledge and experience to remove the old and install the new and cleaned up nicely after the work was done. We are very satisfied with this 2nd installation as we are with the 1st one done 3 years ago.
krankie f
krankie f
16:38 14 Apr 20
Steve took my order and walked me through everything for my window needs at a great price. He was very professional and answered all my questions right down to the fantastic warranty.Matt did the actual install and I am and was very impressed with his work. He was very professional, cordial and polite and the windows look fantastic and are already saving me money.Suzie was a God send. I had to reschedule multiple times due to unforeseen circumstances and she helped me all the way right up to after the install.I'm so impressed that I will be having doors and sliding glass doors installed next. I highly recommend FAS!!!
George Rivard
George R.
15:53 14 Apr 20
Expert installer. Cleaned up everything when done. Great job, love the new doors!
Based on 83 reviews
Chester Williams
Chester W.
15:19 12 Apr 21
My experience with FAS was great customer service. The young man James that came out a year later to do some repairs ,was extremely helpful in explaining what and how he was going to do everything was exceptional.
Steve Zendegui
Steve Z.
19:36 08 Apr 21
Service was performed well. Technician was on time and very courteous. He took time to explain why he was doing certain things and gave me some contact info for parts to repair the sliding screen doors.
silvina lamoureux
silvina L.
06:38 12 Mar 21
18:58 11 Mar 21
We went with FAS because we were able to speak with people that were previous customers. We heard nothing but excellent reviews. Our install (All our home’s windows) is all complete now and we couldn’t be happier. Everyone we’ve dealt with at FAS has been great, quality and customer service is their priority. If you need new windows, you will not be disappointed with this company. Even the county inspector told us the job and product was top notch. Now we’re ready for hurricane season!
Michael Niezgoda
Michael N.
18:38 11 Mar 21
James was on time and courteous, and made the door repairs in a timely manner. He also made adjustments to the door which vastly improved ease of locking and use.
Meghan Petrofsky
Meghan P.
22:30 01 Mar 21
Excellent service every step of the way: the professionalism and workmanship of everyone on our project was outstanding. Anthony, Justin, and James are all true professionals and their work is excellent. Rod and also Lara in the office were both so helpful in the ordering and production process. Planning to use FAS for future door and window replacements on my home.
Cary Ortiz
Cary O.
17:59 17 Feb 21
James came before the inspection and also post inspection of the windows and slider. He did an amazing job!! He also went out of his way to tighten our front door. That was not part of the scope of his work but he did it!! Kudos to James and Lauren at the office as well!!
Mary Kay Baker
Mary Kay B.
00:37 12 Feb 21
I purchased my sliding glass doors and 2 windows about 5 years ago. What a difference it has made in my condo. Unfortunately I broke one of the wheels off my sliding screen door and accidentally bent one of my window screens. When I called for service I didn’t know what to expect. Well I couldn’t have been happier. The technician replaced the broken wheel assembly and took the time to show me how to properly make adjustments if I need to in the future. He also ordered a replacement for my broken screen.I appreciate his professionalism and he was just pleasant to work with.Thank you for such great service.!
Barb Dean
Barb D.
19:39 28 Jan 21
James was wonderful! He not only reinstalled our 2 windows but also took the time to make sure the one window moved more smoothly than before. He didn’t have to do that and I appreciate him taking the extra time to ensure our window worked properly. Very professional.
Michale hall
Michale H.
00:14 03 Jan 21
Looking for sound proof and storm windows! Hope they can deliver!
Clyde Keller
Clyde K.
21:11 02 Dec 20
James was truly a welcome change he arrived on time and took care of business quickly and efficiently
Angie Stieren
Angie S.
22:06 18 Nov 20
The service technician, James, called to let me know ow he was on his way. He was on time and was persistent in diagnosing the problem with my sliding door and one of my windows and then fixing the problems. James was personable and efficient.
Christine Fontenot
Christine F.
18:45 16 Oct 20
Kim Mark Boyd
Kim Mark B.
19:02 29 May 20
James was very knowledgeable, courteous and professional.
Lawrence Hall
Lawrence H.
00:32 15 May 20
Door seal work was excellent. Tecnician was very courteous and explained key information with us. Door repair lock adjustment initially worked; but when we opened door after technician left door would not lock at all.. Possibly needs new lock.
Young Chung-Hall
Young C.
18:23 14 May 20
Craig Heinrichs
Craig H.
20:23 08 Apr 20
Quality door. Good company. Thanks to Amanda for all the follow up. James also did a great job.
Patricia Reyes
Patricia R.
13:59 18 Mar 20
Paid attention to details and completed the job to our satisfaction. Excellent work ethic.
Tim Murphy
Tim M.
22:04 16 Mar 20
Sergiy Murashkin
Sergiy M.
00:57 10 Mar 20
Five stars. Thanks.
Chris Munyon
Chris M.
17:14 09 Mar 20
James did a great job!! Very professional and knowledgeable.
Mary Jo Weaver
Mary Jo W.
11:01 02 Mar 20
James was excellent from start to finish. He arrived promptly, went right to work doing my window finishing work, and was polite and courteous the whole time. I would highly recommend this company to anyone needing new windows and especially James and staff like him who makes the customer comfortable and happy.
Cindy Lee
Cindy L.
18:13 27 Feb 20
Wayne Bailey
Wayne B.
17:12 20 Feb 20
I'm very impressed with James, the service tech. He was on time and quickly fixed our screen with a penknife while waiting for Josh to bring the part to fix our window. Now that you have a very good Tampa area tech, I look forward to even better service. I wish we didn't have to wait so long to get small parts like the roller used to fix our window.
Don Shockley
Don S.
18:17 19 Feb 20
James went above and beyond with matchingthe existing grout with the new.He did a good job with clean up and explaininghow long the grout would take to dry.He did a great job and was very thorough.Don Shockley
Ed Glickman
Ed G.
14:40 14 Feb 20
The installers were 👍
Thomas Cunningham
Thomas C.
23:22 05 Dec 19
Amanda Bragg
Amanda B.
13:33 22 Nov 19
Richard Gonlin
Richard G.
22:00 16 Sep 19
There are so many choices for new windows and we weren't sure who to trust. After shopping around we decided to use FAS Windows & Doors. Everyone we met from the sales rep, Dan, to the final measurements with Jason, were so professional and top notch. But that's the easy part!How and when would they be installed? We start getting calls from the coordinator Elizabeth who was so customer friendly and accommodating.She schedules the installers a few weeks later and Ray arrives with beautiful PGT windows and does an incredible job. The windows fit perfectly and Ray was technical and exact in his install. And maybe Ray was the most polite workman we have had at our house!Sounds too good to be true but these guys (and Elizabeth) are very good at what they do. We enjoy the windows every day.Rich and Karen on Tierra Verde
Jeremiah Watford
Jeremiah W.
19:56 14 Sep 19
William Key
William K.
20:10 13 Sep 19
This has been a great experience. The installers were professional, friendly, knowledgeable, and quick. All appointments were on time and very professional. The home owner's association approval process was quick and easy because FAS provided all requested designs and needed permits.In fact, the design of the windows were so good, my homeowner's association is going to recommend FAS to any other home owner's in my building looking to replace their windows.The product has been as described and has made a huge difference in the quality of my home.I could not be more pleased. Thank you to everyone at FAS.
miguel rodriguez
miguel R.
17:19 22 Aug 19
Nices coustomer services
Mary Zarate
Mary Z.
00:46 11 Jun 19
Ray was very professional and I felt at ease having him in my home. He works extremely hard and cleans up everything when the job is complete.Ray is well mannered and polite, answering all my questions in full. I would recommend FAS for the windows, because they are beautiful, but most importantly because of the professional staff. Have a blessed day.
John Pitton
John P.
13:38 05 Jun 19
Too often people are quick to criticize and complain but seldom take the time to compliment and praise. I want you to know how appreciative I am that Greko and Victor installed my new windows. From day one both Greko and Victor were courteous and professional. I was greeted each morning with enthusiasm and a smile. Their work is meticulous and thorough. In today’s world, old style craftsmanship and pride are bygone traits, but both Greko and Victor exhibit the traits of pride of workmanship, expertise and competence. They both care about what they do and how they do it. I can honestly say I miss them after having spent seven (7) days together.I cannot express how thankful I am that Greko and Victor installed my windows. Your company is very fortunate to have such competent, thorough, meticulous, and professional employees. I suggest you give them both a raise.Sincerely,John Pitton
Chandra Wielatz
Chandra W.
21:28 29 May 19
Arlene Vazquez
Arlene V.
23:32 27 May 19
FAS provide an excellent service making the whole process from placing the order to the installation a professional, easy and organized one. Ray, the installer,was nice and he did a neat, clean and perfect job. The CWS 6100 is a beautiful window with all the great features like heat reduction, strong doble laminated glass to protect from impact, easy to operate and the most important benefit the noise reduction. I practically live next to a noisy highway, my backyard neighbor,  so the reduction of noise was considerably great.
Todd Oliver
Todd O.
18:47 23 May 19
Awesome company! Took great care of my family and I. They by far had the best selection of windows and the quality was off the charts compared to others we shopped. I'd highly recommend!
Lynn Rasemont
Lynn R.
15:37 17 May 19
We purchased windows for our entire house from FAS. Greko, Rafael and Victor did an excellent installation. They were skilled, efficient, and extremely respectful of our property, even walking around an area rug, rather than directly over it. How considerate!Production Coordinator Elizabeth put us at ease by answering all of our many questions.The windows are beautiful, and we couldn't be more pleased. This was so easy for us, as FAS did exactly what they said they would on schedule. Three cheers for FAS and their great employees!
Jane Peppler
Jane P.
18:33 13 May 19
Very professional installers, all staff we dealt with during the process were friendly, informative, and prefessional. We love our new windows!
Dan Roney
Dan R.
13:18 24 Apr 19
My wife and I are so pleased with the look of our new sliding glass door. We were sort of apprehensive about the whole process, but that apprehension was totally unfounded. Rod was our salesperson and made the sale a great experience, Jason did his job measuring correctly, Elizabeth kept us informed about the installation and Greko and his 2 helpers were very professional putting the door in and explaining the rest of the process. We have FAS on speed dial for any future work. Thank you all for making it a pleasant experience all the way around.
Judith Felletter
Judith F.
13:53 03 Apr 19
this was a repeat great performance by Grecko and FAS. Attention to every thing, is his key to a rave job. FAS had installed the windows and doors in the main part of the house and has now completed this with the back addition windows. We are a "FAS" family, having done mine, my mother's and my daughter's home. The products are great but what really sets FAS apart, is the great service and people like Grecko.
Becky Smith
Becky S.
21:24 30 Mar 19
This rating is specifically for the installation:Greko and his crew were excellent with installing our hurricane/impact French doors. Greko's attention to detail was great and he defines customer centricity.

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