Our Reviews

4.6
Based on 547 reviews
Peter Crenshaw
Peter C.
13:29 10 Sep 21
Ryan and Chris communicated exceptionally well so that we knew when to expect them and determined the cause of our issue extremely fast. They were professional and went out of their way to ensure a great experience. They came to work on a door that has started to squeak when operating but also walked me through how to maintain our windows that FAS previously installed. Fantastic company, exceptional customer service and phenomenal technicians.
Pat Chamberlain
Pat C.
03:16 10 Sep 21
We had an issue with our master bathroom arch window. FAS was very prompt to respond. Ryan, our technician fixed the problem very quickly. He was kind and respectful of our needs and very knowledgeable.
Bill Chamberlain
Bill C.
00:44 10 Sep 21
We have known Ryan for many years, from installation to returns for “bleeding”seals. He is always prompt, knowledgeable and very courteous. Quite a perfectionist. He understands the value of good customer relations.
Thomas Moran
Thomas M.
13:39 02 Sep 21
Ryan and Chris did a great job today. Thanks
J Richardson
J R.
12:27 01 Sep 21
Great service techs, very knowledgeable and professional
Wally Powers
Wally P.
14:09 24 Aug 21
Ryan was very personable and solved our issues. Very knowledgeable.
Beth Shaffer
Beth S.
01:46 06 Aug 21
We have had alot of construction going on at our condo and alot of mixed experiences as a result. Have to say that FAS was definitely the bright star in this mix. They arrived on time, did what was supposed to be done and cleaned up after themselves. I highly recommend this company.
gwen
gwen
14:16 30 Jul 21
Installation went well on March 27. . However they installed two damaged screens. I've made numerous phone calls over the last 4 months and was told the screens were ordered, then the "system closed the order" , then reordered.Today Ryan and Skylar came out replaced my screens , they could not have been more professional or personable. I will use the company again.
Kim Sroka
Kim S.
19:54 29 Jul 21
Ronald Lynn
Ronald L.
10:34 27 Jul 21
Ryan called to see if he could come earlier than scheduled which was super with us. The repairs were done quickly with no mess. He was bright and cheerful, ready to address any questions or concerns.
Ginger Lee
Ginger L.
20:51 24 Jul 21
Ryan was amazing. He showed up on time and installed my sliding glass door screen. I had a few other questions that he answered. Overall great experience with this company.
Deborah Ransom
Deborah R.
22:00 23 Jul 21
Christine Neeld
Christine N.
17:31 07 Jul 21
Ryan is a great service tech and goes above and beyond what needs to be done
Doug Massey
Doug M.
14:01 30 Jun 21
Teresa DeSoto
Teresa D.
11:02 16 Jun 21
Marla Sablyak
Marla S.
14:17 11 Jun 21
FAS Sales Consultant Jason Miller was hands down the most professional and knowledgable consultant I met with out of the 6 other companies I received a quote from. He provided me with so much information that I ended up having questions for other companies that they could not answer or did not know much about. This is a huge financial decision for homeowners and a company who has consultants who are not pushy, are not afraid to give you the good and the bad, and who want you to be as informed as possible is a huge need. If you are going to get quotes book FAS first, everything else will be pushy and unimpressive at best. There was no sales script from Jason just a genuine desire to see if FAS could give us what we were looking for. Trust me Im an avid researcher and they are hands down the company to go with!
kay matin
kay M.
13:25 11 Jun 21
From our initial meeting with our salesman Jason, to the install by DuJon and his team, it's been a great experience. We are very pleased with the service we received from Michelle and the office team also. Our new sliding doors and window will help keep the sun and sounds from our home and they are pretty, too!
Robert Thomas
Robert T.
15:51 09 Jun 21
Ryan and John did a fantastic job replacing a window and cleaning up caulk on other prior installed windows. I am completely satisfied with the FAS warranty system and their techs
Donna DeLany
Donna D.
13:17 09 Jun 21
We had a wonderful experience with this company. The sales people were always available to answer any questions. They were very professional and courteous and kind. This was a big project, 37 single pane windows were replaced with high quality, double pane Simonton windows. We also had set of triple slider doors replaced with a pair of high quality PPG double slider doors. Our house is 18 years old and the windows were in terrible shape. What a difference these new windows have made to the outside appearance of our home! They look fabulous! The installer, Matt, did a fabulous job!! He showed up when he said he would. He worked so hard and non stop! He did an amazing job and we could not be happier! My husband and I highly recommend using this company if you are in the market for high quality windows and doors and the staff is awesome too! Thank you so much Dave Meyer, Suzie, Matt and Doug!
isaac ramon
isaac R.
12:36 06 Jun 21
The whole process with FAS was extremely easy. The initial consultation was very informative and the installation was flawless. William C and his partner came in, informed us which windows they would do first, changed out the window and thoroughly cleaned up after themselves. When they were done, FAS immediately contacted us to ensure everything went well with the installation. We are very satisfied with our service from FAS.
Dan LaMay
Dan L.
20:19 05 Jun 21
Jim
Jim
18:38 02 Jun 21
While there were a few communication issues upfront, Ryan, service rep, took responsibility and made things right. The installers, William and Carlos, we’re professional, courteous, clean and very thorough. The windows are absolutely gorgeous.
Marita Cooper
Marita C.
22:16 28 May 21
Thank you very much Ryan! I appreciate you were on time and fixed the issue with ease. Ty for taking time to be sure that was done properly. I love my doors from FAS snd the fact that when I need a minor repair the company tries to accommodate my request. Your secretary staff are so patient too! They sure sent just the right person to do the job! Once again thank you very much. Now I won’t have to be dealing with issues! Marita Cooper
tom magee
tom M.
17:25 24 May 21
Dave Moreau
Dave M.
20:13 17 May 21
We have loved the windows for heat and sound insulation. After 9 years one of them needed repair for the lifting mechanism. Ryan came out and replaced the mechanism in less than 30 minutes. He was a pleasure to deal with. Thanks Ryan!
Freddy
Freddy
20:22 14 May 21
Ryan from FAS arrived early and serviced our door. He was knowledgeable, professional, and friendly. Highly recommend this company. They do an excellent job and stand behind their products.
Anabela Medina
Anabela M.
13:46 12 May 21
We love our new windows and both our original installer, and the tech that replaced parts for us today, Ryan Griffin, were courteous and professional!
J Moore
J M.
16:57 11 May 21
Ryan came out to service my FAS windows. He was polite and professional and he went above and beyond to make sure even the most minor issues were addressed. Service like Ryan's makes me happy I chose FAS replacement windows. Thanks Ryan!
Benjamin Osborn
Benjamin O.
23:33 07 May 21
Ryan and Charlie with FAS repaired our window. They were very professional and left the place looking better than when they arrived. Highly recommend!
Josh Rhoades
Josh R.
14:53 03 May 21
Mark Davis
Mark D.
17:10 29 Apr 21
Ryan was extremely professional, courteous and very helpful. He was simply here to inspect and take measurements but provided wonderful information on their product!
Julie Fetherman
Julie F.
22:40 28 Apr 21
Ryan and Charlie with FAS were amazing to work with! Upon inspecting the glass window replacement, they noticed an imperfection and insisted on replacing it. They were knowledgeable, professional, and very friendly. This was especially helpful to me because I had just bought this house and is unfamiliar with the window they were replacing. They had worked with the previous owners of my house were very familiar with it and were able to explain everything to me in great detail. I will always work with this glass company going forward.
Harry Davies
Harry D.
13:42 26 Apr 21
Thank you Ryan for a professional job well done.
patti burrows
patti B.
18:17 20 Apr 21
Ryan was here and I am thrilled to death. My job took two visits to complete but I am most satisfied. (Joshua made the first visit, great guy).Today, Ryan was neat, clean and efficient. What was most amazing, was the fact that he removed and installed a 5 ½ x 3 ½ window by himself.I am sure he is an asset to FAS and that they wish all employees were just like him.I would surly do business with FAS again and recommend them to all of my friends.Sincerely,Mrs. Patricia BurrowsLakeland, FL
Ralph Rolape
Ralph R.
14:25 16 Apr 21
Ryan and Justin did a great job replacing two old double pain windows that we had, that had fogged up internally. They were prompt, courteous and cleaned up after the job was completed.
Jeanne Derham
Jeanne D.
15:54 15 Apr 21
FAS Windows have a great service team. Met Josh today for a quick repair. He was friendly, courteous and efficient. Would recommend them highly if you are thinking of new windows and/or doors.
Ari Cos
Ari C.
14:12 14 Apr 21
Our tech was super nice, fast, and efficient. He adjusted our screen so that it is functional while we wait for a new one to arrive.
Maria Santo-Domingo
Maria S.
17:04 08 Apr 21
I had works done in my residence before, but these guys MIKE & I think his helper name is GARY are the best. Fastttttt service, clean, customer service A+, you ask they answer very clear all instructions. Best business I ever made. Thanks FAS for such a nice experience, plus my windows are awesome, my house looks WOW!!!!😁😁😁😁😁😁😁😁😁happy camper😁😁
Jody Kalman
Jody K.
15:02 08 Apr 21
On 8/27/2020 Ryan & Josh had a service call for my sliding glass door. They were able to diagnose the issue after careful and thorough review . They were professional, courteous and left a clean work space upon departure. They showed concern for the situation and renewed my faith in FAS.Today 4/8/21 Ryan returned with Parish for the full replacement. They were similarly professional, courteous, and respectful of the importance of the replacement after the Covid related delay. They were efficient and thorough. I am very appreciative of their work ethic and dedication to quality.
Kokensu
Kokensu
14:49 08 Apr 21
Overall we've been very happy with our purchase from FAS. The only issues we've had were a cracked window (during shipping), and a minor defect in one of the screens, both of which were remedied. Josh came by today to finish installing/replacing our screens. Very polite and professional. Would recommend FAS again.
Patrick Paulauski
Patrick P.
12:48 06 Apr 21
Ryan Is amazing! Great service and personality. He came to replace a window and actually also tightened a loose sliding glass door handle and spotted a tear in a another window screen. I am very glad I have FAS windows and that they have someone like Ryan as a representative of the company.
MarIan Walsh
MarIan W.
15:28 02 Apr 21
Joe Lane
Joe L.
18:50 01 Apr 21
FAS provides high quality products accompanied by incredible staff and service. Their highly professional staff effectively executes everything the beginning process of assessment and sales, through final installation, inspection and wrap up. Their estimated timelines did not deviate, nor did their description of the process fail to flow exactly as described. Unlike almost every other experience, I never had to follow up with them because of a hiccup. I would highly recommend their quality product line and top notch service to anyone. Thank you!
Sean moore
Sean M.
18:41 01 Apr 21
We originally chose FAS window and doors (@ Mercy Dr. in Orlando Florida) because their windows provide superior security and hurricane protection in comparison to many many others we had looked at (plus our electric bill has been cut in half). From Sales to Install their service was outstanding.Then a few years later we repeated the process in our next house, only to get the same result, from sales to install a outstanding product and service from FAS.Then a few years later we needed FAS again and sure enough one call to the office (@ Mercy Dr in Orlando Florida) and we received immediate outstanding service from the office staff again. But it did not stop there, Ryan G. the Service Technician called ahead, was prompt, friendly and very efficient. He is another outstanding addition to FAS family which is why we will be life long customers of FAS (@Mercy Dr in Orlando Florida).
Babette Anderson
Babette A.
14:07 01 Apr 21
Doug Dampman
Doug D.
18:02 31 Mar 21
Fascinating showroom.knowledgable sales people
Jeannette Sanger
Jeannette S.
20:34 26 Mar 21
I had a great service call from Josh and Ryan. They called ahead of time since they were running early to make sure I was home and ready for my replacement window. They carefully took out the old sash and replaced it with the new one. Josh even noticed some defects in the caulking around the window and immediately touched it up. Ryan and Josh also cleaned the new sash and surrounding window frame and adjusted the locking levers.They also provided some tips on raising and lowering the window to keep it from getting out of alignment.Couldn't ask for better technicians. Keep up the great friendly service.Steve and Jeannette
David Howard
David H.
19:23 25 Mar 21
Shirley Tarman
Shirley T.
23:00 04 Dec 20
Ryan Griffin with FAS came out to service my Windows. I so appreciate the professionalism and promptness he displayed as he thoroughly listen to what my issues were and went over all the details of the explanation for my problems. His passion for the work he does is very evident. Thank you Ryan!
Sandy Díaz
Sandy D.
03:10 22 Aug 20
The team came back and did great job with doors and window! Terry and Parish have amazing coroner service. Thank you FAS
4.4
Based on 88 reviews
R W
R W
20:47 27 Jul 21
We had our windows replaced by FAS and they did an excellent job. One large window cracked twice (manufacturing defect) FAS stood behind the work going way beyond what was expected. In our opinion FAS should be your “go to” for doors and windows…sounds like a commercial…professionals!! Thank you!
Barbara Weiss
Barbara W.
19:43 14 May 21
A May 2021 update of the first, initial review - The windows have held up well. Needed a minor repair, which James C., carried out today. He also inspected and 'tuned up' the other windows and gave some good tips and advice. Very appreciative of his expertise and FAS' product and service. Thank you.The new windows are not only better quality and appearance, more energy efficient, wind resistant, noise reducing, easier to use and clean, but also, the installers, Grecko and his colleagues, were very professional, courteous, and friendly. Couldn't ask for more. Glad we 'followed the ratings' and went with FAS Windows & Doors.
Paul Diaz
Paul D.
16:45 11 May 21
I had a 5 star experience with FAS when they installed several doors a couple years ago. I called today (5/11) because one of the doors was jammed. Even though they had their service schedule full through end of June, one of their technicians, James, was 20 mins away and made an unscheduled stop to fix my door. James was quick and professional. Fixed the issue and made sure I was happy with the repair before he left. Not only does FAS have excellent products and installation but they’re support afterwards is top notch. Highly recommend this company.
M Clukey
M C.
19:40 15 Apr 21
James called prior to his arrival, arrived on time and performed the task in a professional, focused, neat and courteous manner. It was a pleasure having him as our service technician.
Judy Ann
Judy A.
23:23 14 Apr 21
We needed a repair on a door we put in a few years ago. James was absolutely amazing. He was professional, knowledgeable and his work was top quality. Highly recommend him.
Chester Williams
Chester W.
15:19 12 Apr 21
My experience with FAS was great customer service. The young man James that came out a year later to do some repairs ,was extremely helpful in explaining what and how he was going to do everything was exceptional.
Steve Zendegui
Steve Z.
19:36 08 Apr 21
Service was performed well. Technician was on time and very courteous. He took time to explain why he was doing certain things and gave me some contact info for parts to repair the sliding screen doors.
silvina lamoureux
silvina L.
06:38 12 Mar 21
Peter
Peter
18:58 11 Mar 21
We went with FAS because we were able to speak with people that were previous customers. We heard nothing but excellent reviews. Our install (All our home’s windows) is all complete now and we couldn’t be happier. Everyone we’ve dealt with at FAS has been great, quality and customer service is their priority. If you need new windows, you will not be disappointed with this company. Even the county inspector told us the job and product was top notch. Now we’re ready for hurricane season!
Michael Niezgoda
Michael N.
18:38 11 Mar 21
James was on time and courteous, and made the door repairs in a timely manner. He also made adjustments to the door which vastly improved ease of locking and use.
Meghan Petrofsky
Meghan P.
22:30 01 Mar 21
Excellent service every step of the way: the professionalism and workmanship of everyone on our project was outstanding. Anthony, Justin, and James are all true professionals and their work is excellent. Rod and also Lara in the office were both so helpful in the ordering and production process. Planning to use FAS for future door and window replacements on my home.
Cary Ortiz
Cary O.
17:59 17 Feb 21
James came before the inspection and also post inspection of the windows and slider. He did an amazing job!! He also went out of his way to tighten our front door. That was not part of the scope of his work but he did it!! Kudos to James and Lauren at the office as well!!
Mary Kay Baker
Mary Kay B.
00:37 12 Feb 21
I purchased my sliding glass doors and 2 windows about 5 years ago. What a difference it has made in my condo. Unfortunately I broke one of the wheels off my sliding screen door and accidentally bent one of my window screens. When I called for service I didn’t know what to expect. Well I couldn’t have been happier. The technician replaced the broken wheel assembly and took the time to show me how to properly make adjustments if I need to in the future. He also ordered a replacement for my broken screen.I appreciate his professionalism and he was just pleasant to work with.Thank you for such great service.!
Barb Dean
Barb D.
19:39 28 Jan 21
James was wonderful! He not only reinstalled our 2 windows but also took the time to make sure the one window moved more smoothly than before. He didn’t have to do that and I appreciate him taking the extra time to ensure our window worked properly. Very professional.
Michale hall
Michale H.
00:14 03 Jan 21
Looking for sound proof and storm windows! Hope they can deliver!
Clyde Keller
Clyde K.
21:11 02 Dec 20
James was truly a welcome change he arrived on time and took care of business quickly and efficiently
Angie Stieren
Angie S.
22:06 18 Nov 20
The service technician, James, called to let me know ow he was on his way. He was on time and was persistent in diagnosing the problem with my sliding door and one of my windows and then fixing the problems. James was personable and efficient.
Christine Fontenot
Christine F.
18:45 16 Oct 20
Kim Mark Boyd
Kim Mark B.
19:02 29 May 20
James was very knowledgeable, courteous and professional.
Lawrence Hall
Lawrence H.
00:32 15 May 20
Door seal work was excellent. Tecnician was very courteous and explained key information with us. Door repair lock adjustment initially worked; but when we opened door after technician left door would not lock at all.. Possibly needs new lock.
Young Chung-Hall
Young C.
18:23 14 May 20
Craig Heinrichs
Craig H.
20:23 08 Apr 20
Quality door. Good company. Thanks to Amanda for all the follow up. James also did a great job.
Patricia Reyes
Patricia R.
13:59 18 Mar 20
Paid attention to details and completed the job to our satisfaction. Excellent work ethic.
Tim Murphy
Tim M.
22:04 16 Mar 20
Sergiy Murashkin
Sergiy M.
00:57 10 Mar 20
Five stars. Thanks.
Chris Munyon
Chris M.
17:14 09 Mar 20
James did a great job!! Very professional and knowledgeable.
Mary Jo Weaver
Mary Jo W.
11:01 02 Mar 20
James was excellent from start to finish. He arrived promptly, went right to work doing my window finishing work, and was polite and courteous the whole time. I would highly recommend this company to anyone needing new windows and especially James and staff like him who makes the customer comfortable and happy.
Cindy Lee
Cindy L.
18:13 27 Feb 20
W Bailey
W B.
17:12 20 Feb 20
I'm very impressed with James, the service tech. He was on time and quickly fixed our screen with a penknife while waiting for Josh to bring the part to fix our window. Now that you have a very good Tampa area tech, I look forward to even better service. I wish we didn't have to wait so long to get small parts like the roller used to fix our window.
Don Shockley
Don S.
18:17 19 Feb 20
James went above and beyond with matchingthe existing grout with the new.He did a good job with clean up and explaininghow long the grout would take to dry.He did a great job and was very thorough.Don Shockley
Ed Glickman
Ed G.
14:40 14 Feb 20
The installers were 👍
Thomas Cunningham
Thomas C.
23:22 05 Dec 19
Amanda Bragg
Amanda B.
13:33 22 Nov 19
Richard Gonlin
Richard G.
22:00 16 Sep 19
There are so many choices for new windows and we weren't sure who to trust. After shopping around we decided to use FAS Windows & Doors. Everyone we met from the sales rep, Dan, to the final measurements with Jason, were so professional and top notch. But that's the easy part!How and when would they be installed? We start getting calls from the coordinator Elizabeth who was so customer friendly and accommodating.She schedules the installers a few weeks later and Ray arrives with beautiful PGT windows and does an incredible job. The windows fit perfectly and Ray was technical and exact in his install. And maybe Ray was the most polite workman we have had at our house!Sounds too good to be true but these guys (and Elizabeth) are very good at what they do. We enjoy the windows every day.Rich and Karen on Tierra Verde
Jeremiah Watford
Jeremiah W.
19:56 14 Sep 19
William Key
William K.
20:10 13 Sep 19
This has been a great experience. The installers were professional, friendly, knowledgeable, and quick. All appointments were on time and very professional. The home owner's association approval process was quick and easy because FAS provided all requested designs and needed permits.In fact, the design of the windows were so good, my homeowner's association is going to recommend FAS to any other home owner's in my building looking to replace their windows.The product has been as described and has made a huge difference in the quality of my home.I could not be more pleased. Thank you to everyone at FAS.
miguel rodriguez
miguel R.
17:19 22 Aug 19
Nices coustomer services
Mary Zarate
Mary Z.
00:46 11 Jun 19
Ray was very professional and I felt at ease having him in my home. He works extremely hard and cleans up everything when the job is complete.Ray is well mannered and polite, answering all my questions in full. I would recommend FAS for the windows, because they are beautiful, but most importantly because of the professional staff. Have a blessed day.
John Pitton
John P.
13:38 05 Jun 19
Too often people are quick to criticize and complain but seldom take the time to compliment and praise. I want you to know how appreciative I am that Greko and Victor installed my new windows. From day one both Greko and Victor were courteous and professional. I was greeted each morning with enthusiasm and a smile. Their work is meticulous and thorough. In today’s world, old style craftsmanship and pride are bygone traits, but both Greko and Victor exhibit the traits of pride of workmanship, expertise and competence. They both care about what they do and how they do it. I can honestly say I miss them after having spent seven (7) days together.I cannot express how thankful I am that Greko and Victor installed my windows. Your company is very fortunate to have such competent, thorough, meticulous, and professional employees. I suggest you give them both a raise.Sincerely,John Pitton
Chandra Wielatz
Chandra W.
21:28 29 May 19
Arlene Vazquez
Arlene V.
23:32 27 May 19
FAS provide an excellent service making the whole process from placing the order to the installation a professional, easy and organized one. Ray, the installer,was nice and he did a neat, clean and perfect job. The CWS 6100 is a beautiful window with all the great features like heat reduction, strong doble laminated glass to protect from impact, easy to operate and the most important benefit the noise reduction. I practically live next to a noisy highway, my backyard neighbor,  so the reduction of noise was considerably great.
Todd Oliver
Todd O.
18:47 23 May 19
Awesome company! Took great care of my family and I. They by far had the best selection of windows and the quality was off the charts compared to others we shopped. I'd highly recommend!
Lynn Rasemont
Lynn R.
15:37 17 May 19
We purchased windows for our entire house from FAS. Greko, Rafael and Victor did an excellent installation. They were skilled, efficient, and extremely respectful of our property, even walking around an area rug, rather than directly over it. How considerate!Production Coordinator Elizabeth put us at ease by answering all of our many questions.The windows are beautiful, and we couldn't be more pleased. This was so easy for us, as FAS did exactly what they said they would on schedule. Three cheers for FAS and their great employees!

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