Service Request

Please use this form if you're a customer of FAS Windows & Doors.

Items in bold indicate required information.

Please provide the sticker information of the unit in question if available, see instructions below in order to locate that information.

Doors: Swinging doors typically have their sticker behind the center hinge of the door. You may unscrew those 4 screws on one side to locate it. Sliding doors are often like windows, they can be located in the frame of the door, top, or side.

Windows: Below is an example of a sticker.

fas windows doors service label

Please email order number and a photo of the sticker along with a photo of the issue if you can to:

Helpful Hint: Have you inspected your caulking to make sure with time it has not worn away? Sometimes caulking around the outside of the window can wear away, crack, or split which can cause water infiltration. Please check this yearly to ensure that the envelope of your home is not breached. This is home owner maintenance and is not covered by the FAS labor warranty.

We Look forward to serving you.

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From Our Customers

I've checked with other people who used FAS and they had good experiences with them, so I got windows, doors, and sliding glass doors from them. I had lots of weird-sized entrances, like in an old house, and I was able to customize my order. It was great and very easy with the sales rep. He walked me through all the products and the cost and helped me figure out what makes sense. Then he checked in and made sure everything was going well. The installation team got the work done fast and were super neat. And the products I got are fantastic.
Review from March 18, 2017 , 09/24/2015
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