Service Request

Please use this form if you're a customer of FAS Windows & Doors.

Items in bold indicate required information.

First Name

Last Name

Address

City

State

Zip Code

Phone

What issue are you having with your Windows / Doors:

Security Issue – Can’t close or lock windows / doors
Appearance of the windows / doors
Moisture between the glass
Moisture on the exterior or interior that can be wiped away
Operation of windows / doors
Air Leak
Water Leak
Cracked or broken glass
Other (please describe in detail)

Please provide the sticker information of the unit in question if available, see instructions below in order to locate that information.

Doors: Swinging doors typically have their sticker behind the center hinge of the door. You may unscrew those 4 screws on one side to locate it. Sliding doors are often like windows, they can be located in the frame of the door, top, or side.

Windows: Below is an example of a sticker.

Order Number if Located

Please email order number and a photo of the sticker along with a photo of the issue if you can to: Service@FASWD.com

Helpful Hint: Have you inspected your caulking to make sure with time it has not worn away? Sometimes caulking around the outside of the window can wear away, crack, or split which can cause water infiltration. Please check this yearly to ensure that the envelope of your home is not breached. This is home owner maintenance and is not covered by the FAS labor warranty.

We Look forward to serving you.