How Does an Independent Business Survive Against The Big Box Stores?

Wednesday, April 22, 2015

FAS recently hosted a visit from the University of Florida's Center for Retailing Education and Research. This program is 4 days consisting of morning classroom sessions on retail trends, retail strategy, developments in distribution and logistics and creating a "retail experience' and afternoon business tours. There were 23 Brazilians in the group, mainly owners, managers and executives from small-to-medium size retailers located in Brazil. FAS was one of the business chosen to tour because of its family owned independent roots. Ernie Wilding took the time to talk to the group about the business and how FAS survives against the big box stores in this very competitive environment. There was a lot of great information to gain and we thank the Executive Director, Steven Kirn from the University of Florida for choosing FAS. We had a great day meeting the group and sharing!

 
For more information about the Center for Retailing Education and Research visit http://warrington.ufl.edu/centers/retailcenter/
 
 
Ernie and UF Retail Group 


 

T.Lee 4/22/2015

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We had a bad experience with a previous door installer/retailer. Then we heard good things on the radio about FAS so we went to see them in their warehouse and we were impressed with both the product and the people. We bought two sets of French doors and had them installed. We were also able to customize our lock and glass selection, as well as the decorative treatment of the doors and it worked very well. Their sales rep was very personable. He called in response to our call to set up a time and he arrived on time. He was very knowledgeable and very enthusiastic, and we very much enjoyed the opportunity to talk to him. He was certainly the first contact in our home that helped convince us to try them out.

Their installation team was very good and very professional. They came out, measured, and they showed up with the doors and the doors fit, which was nice. They had the materials they needed and they cleaned up afterwards. All in all, we were very pleased with the experience. They did a great job. FAS has a higher price but there was great value. Their quality’s terrific. They did a great follow-up as well, after the work was done. They called and verified if we were satisfied with the work, up to the permit inspection. They took care of taking off the labels and so forth, which were required to be let down for the permit.
Review Submitted on August 18, 2016, 04/24/2017
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