FAS Window Replacement Process FAQs

Monday, November 13, 2017

Whether it’s about our name, our quality window products, or our efficient and timely process, people have asked us a lot of questions in the 12+ years we’ve been in business.

That’s why we’ve decided to take some of the most frequently asked questions and answer them here! So without further ado, let’s get into them…

1. Do you offer an in-home consultation?

Yes, we offer a FREE in-home consultation with no obligations or strings attached. Just give us a call or fill out the form on our website and we’ll schedule a specific time that works best for you.

2. What happens during the in-home consultation?

Some homeowners have an exact plan for how many windows they need and what styles and hardware they want. Meanwhile others look for advice about what options best fit their home design or budget.

During your consultation we will:

  1. Listen to your goals (updating style, becoming more energy efficient, etc.) and your vision for your new windows

  2. Inspect your current windows and identify any issues, design or installation challenges

  3. Work with you to find a solution that best fits your needs, timeline and budget 

  4. Answer any and all questions you have about our product options, what might work best for your goals, logistics, or function

  5. Provide you with a detailed estimate for your project and discuss payment options

3. Is there a way to view your selection of replacement windows and doors?

Yes, FAS Windows & Doors currently has two state-of-the-art showrooms, located in Orlando/Winter Park and Tampa.

The Orlando showroom is open Monday through Friday 9am-5pm and on Saturday from 10am-4pm. The Tampa showroom is by appointment only (please call ahead).

4. What makes your installers the best in Central Florida?

Replacement window installers need to have a wide depth of knowledge and experience in order to be prepared to handle a number of challenges and variations that arise when installing your custom windows into your home. With variations in wall material and thickness, different types of casing or sill constructions, changes from house settling, and even unforeseen structural damage, the installers from FAS Windows & Doors are trained to handle it all.

All of our installers are trained, certified and insured.

Learn more about the difference between us and them.

5. What forms of payment do you accept?

FAS Windows & Doors accepts cash payments, personal checks, business checks, and all major credit cards (Visa, Master Card, American Express, and Discover). We also have numerous financing options available with approved credit.

6. What type of warranty do you offer for replacement windows?

Because we carry many different window and door lines from different manufacturers to allow for the wide selections available to you, there’s not a simple answer to this question.

Different manufacturers offer different warranties on their products. However, you can view warranty information for our different manufactures here: Window Warranties

7. What happens if I need service on my replacement windows?

You can call us during business hours at 877-289-0825 and we will be happy to assist you.

Didn’t see your question? We have more FAQs available here.

FASWD 11/13/2017

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From Our Customers

We had a bad experience with a previous door installer/retailer. Then we heard good things on the radio about FAS so we went to see them in their warehouse and we were impressed with both the product and the people. We bought two sets of French doors and had them installed. We were also able to customize our lock and glass selection, as well as the decorative treatment of the doors and it worked very well. Their sales rep was very personable. He called in response to our call to set up a time and he arrived on time. He was very knowledgeable and very enthusiastic, and we very much enjoyed the opportunity to talk to him. He was certainly the first contact in our home that helped convince us to try them out.

Their installation team was very good and very professional. They came out, measured, and they showed up with the doors and the doors fit, which was nice. They had the materials they needed and they cleaned up afterwards. All in all, we were very pleased with the experience. They did a great job. FAS has a higher price but there was great value. Their quality’s terrific. They did a great follow-up as well, after the work was done. They called and verified if we were satisfied with the work, up to the permit inspection. They took care of taking off the labels and so forth, which were required to be let down for the permit.
Review Submitted on August 18, 2016, 04/24/2017
Step 1 Consultation: Meet with a skilled representative at you home to discuss your project. Get Your Free Estimate. Step 1 Consultation: Meet with a skilled representative at you home to discuss your project. Step 2 Production: Your custom order will be sent out with your exact mesurements. Get Your Free Estimate
Step 2 Production: Your custom order will be sent out with your exact mesurements. Get Your Free Estimate. Step 3 Installation: We take care of prep as well as clean up. Enjoy your new windows or doors. Get Your Free Estimate.
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