General FAQs

(Please click on the following links, if you have product specific questions)  
 

Window FAQs

Door FAQs

Question 1:
Does FAS Windows & Doors do installations only? 
 
Answer:
FAS Windows & Doors offers installation on all products that were purchased through our company. Unfortunately at this time we do not offer installation on products that were purchased through another company.
 
Question 2:
Does FAS Windows & Doors sell or install Pet Doors?
 
Answer:
At this time we do not offer the sale or installation of pet doors.  FAS Windows & Doors is also unable to install Patio Doors or French Doors to accommodate a pet door.
 
Question 3:
Will FAS Windows & Doors just sell me the materials, if I have my own installer?
 
Answer:
Yes, FASWD is licensed to sell materials only and deliver it right to your local job site or to one of our showrooms. 
 
Question 4:
Can FAS Windows & Doors enclose a patio area with glass or otherwise?
 
Answer:
To enclose a patio, Florida code requires at least one electrical outlet on every wall, A/C and heat piped into the area, the concrete slab must be at least 6 inches thick, and the entire area must be under an insulated roof.  If all of these conditions are present FAS Windows & Doors can install windows in your patio area. 
 
Florida Building Code regulations do not apply to your patio or screen room if you are wish to install Plexiglass or Lexand windows.  However FAS Windows & Doors does not carry these products.
 
Question 5:
Does FAS Windows & Doors sell Bay, Bow or Garden Windows?
 
Answer:
Unfortunately at this time, Bay, Bow, and Garden windows do not meet Florida's very strict wind zone codes and therefore have not been approved for installation within Florida.  However, if you have a window that has a bay style but is separated by wood or block framing FAS Windows & Doors can replace those windows, as they are not considered a "true" bay window.
 
Question 6:
Does FAS Windows & Doors make openings for windows in walls where there are no openings?
 
Answer:
Unfortunately at this time, we can not alter the structure of a existing home. The opening for a window must be pre-existing, and thus essentially the same size as the window we will be installing.  Structural changes must be made by a licensed General or BUilding Contractor. 
 
If you have a set of plans, we can take measurements from the plans and provide you with a quote.  If this is the case, we recommend that you visit one of our showrooms so that you can see our vast selection of windows and doors.  At our showroom we can build the windows right in front of you on our customized plasma screen tv and give you a printed version of your quote to take with you.
 
Question 7:
Can you enlarge or minimize window openings that already exist?
 
Answer:
Unfortunately at this time, FAS Windows & Doors is not able to make any window opening larger or smaller.  If you have a Contractor working with you, you may have him or her alter the size of the opening before the window is installed.  
 
Question 8:
Do you have a Showroom?
 
Answer:
Yes, FAS Windows & Doors currently has two state-of-the-art showrooms, located in Orlando and Tampa.  The Orlando showroom is open Monday through Friday and on Saturday, and evenings or weekends by appointment. The Tampa showroom is appointment only. 
 
Question 9:
Do you need to make an appointment to visit our Orlando showroom?
 
Answer:
The Orlando showroom is open for you to visit on Monday through Wednesday from 9:00AM to 6:00PM, Thursday and Friday from 9:00AM to 5:00PM, and on Saturdays from 9:00AM to 4:00PM.  After hours or on weekends appointments are necessary.  However, if you contact us ahead of time we'll be more than happy to ensure a representative is available to meet you at either of our showroom locations.
 
Question 10:
Is there a fee or charge of any sort for the in-home consultation that you offer?
 
Answer:
Absolutely not!  It's a FREE in-home consultation, with no obligations or strings attached!  We are never high-pressure sales and we pride ourselves on helping our customers achieve their personal home improvement objectives.  We hope that even if you decide to not to purchase at the time of the consultation, you will consider FAS Windows & Doors when you are ready to move ahead with your replacement project, and recommend us to your friends and family!
 
Question 11:
What forms of payment do you accept?
 
Answer:
FAS Windows & Doors accepts cash payments, personal checks, business checks, and all major credit cards (Visa, Master Card, American Express, and Discover).  We also have numerous financing options available with approved credit.
 
Question 12:
Will you give me a price over the phone?
 
Answer:
Unfortunately at this time, FAS Windows & Doors does not give any pricing over the phone.  We will however review a set of plans and provide you with a quote within our showroom.  We will also be more than happy to offer you a complimentary in-home consultation at your convenience.
 
Question 13:
Is there a minimum order required?
 
Answer:
FAS Windows & Doors does require at least three windows to be replaced at the time of purchase.  Unfortunately we cannot set up a complimentary in-home consultation for two windows or less due to the peripheral costs involved.  Please note this requirement does not apply to French Doors or Patio Doors.
 
Question 14:
Will you come to my home for an entry door estimate?
 
Answer:
Unfortunately at this time FAS Windows & Doors will not schedule an in-home consultation for an entry door because there aren't samples that can be brought out to a home.  We will be happy to schedule an appointment in the showroom so that you can see, open and touch a real lifesized door, and view the myriad options available.
 
Questions 15:
Do you sell Storm Doors or Security Doors?
 
Answer:
FAS Windows & Doors does not carry any product lines which include Storm Doors or Security Doors. 
 

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From Our Customers

We had a bad experience with a previous door installer/retailer. Then we heard good things on the radio about FAS so we went to see them in their warehouse and we were impressed with both the product and the people. We bought two sets of French doors and had them installed. We were also able to customize our lock and glass selection, as well as the decorative treatment of the doors and it worked very well. Their sales rep was very personable. He called in response to our call to set up a time and he arrived on time. He was very knowledgeable and very enthusiastic, and we very much enjoyed the opportunity to talk to him. He was certainly the first contact in our home that helped convince us to try them out.

Their installation team was very good and very professional. They came out, measured, and they showed up with the doors and the doors fit, which was nice. They had the materials they needed and they cleaned up afterwards. All in all, we were very pleased with the experience. They did a great job. FAS has a higher price but there was great value. Their quality’s terrific. They did a great follow-up as well, after the work was done. They called and verified if we were satisfied with the work, up to the permit inspection. They took care of taking off the labels and so forth, which were required to be let down for the permit.
Review Submitted on August 18, 2016, 04/24/2017